Privacy Policy

Oahu Swim with Dolphins Tour (operated by Keys Adventure Tours, Inc., also referred to as “we,” “us,” or “our”) respects your privacy. This policy explains what we collect, how we use it, when we share it, and the choices you have when you use our website, book experiences, or otherwise interact with us.

 

1) Scope

This policy covers personal information we collect from or about you—such as your name, address, email, phone number, and other details that can identify you. It does not cover the practices of companies we do not own or control, or people we do not manage.

 

2) Information We Collect

a) Information you provide directly
  • Account/booking details. When you register, request information, book services, or enter a promotion, we may ask for your name, email, mailing address, travel interests, and any comments you choose to share.
  • Transactions. We collect information about the services you purchase or inquire about and communications related to those services. We do not sell or publish your payment card information, and we do not store full card numbers.
b) Information collected automatically
  • Technical data. When you visit our site, we automatically receive and log information from your browser or device (e.g., IP address, cookie identifiers, pages viewed, and similar usage data).
c) How we use information

We use information to:

  • provide and personalize our services, content, and offers;
  • process reservations and support your requests;
  • improve our website and services and conduct research;
  • communicate with you (including service, administrative, and promotional messages);
  • create de‑identified/aggregated reports for internal use and trusted partners.

 

3) Children & Eligibility

  • Our website is intended for a general audience. You must be at least 18 years old to make reservations or other travel arrangements.
  • If a child under 13 uses our site, a parent or legal guardian should be present. We do not knowingly market to children or collect more information than is reasonably necessary for a specific activity or promotion. We will not contact anyone under 18 with special offers without parental permission.

 

4) When We Share Information

We do not rent or sell your personal information. We may share it:

  • To provide services. With trusted partners that help us fulfill reservations and operate our business (e.g., activity providers, payment processors), only as needed for those purposes.
  • For legal reasons. To comply with law, respond to subpoenas or court orders, enforce our terms, or protect the rights, property, or safety of us, our customers, or others.
  • Business transfers. If all or part of our company is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction. If a different privacy policy would apply afterward, we will provide notice.
  • Advertising. We may display targeted ads. Advertisers and ad networks may infer that users who interact with a specific ad fit the related audience criteria. We do not share your personal information with advertisers when you view or click an ad.

 

5) Cookies & Similar Technologies

We and our partners may set cookies or similar technologies to remember your preferences, understand how you use the site, and measure or personalize content and advertising. Third‑party cookies are governed by those parties’ privacy policies. Advertisers and other third parties do not have access to our cookies.

 

6) Your Choices

  • Access & updates. You can update your account information and communication preferences at any time.
  • Marketing preferences. From time to time we may add new categories of marketing communications. You can unsubscribe by following instructions in those messages or by adjusting your preferences.
  • Essential communications. Certain service and administrative messages are necessary for your account and reservations; you may not be able to opt out of those notices.
  • Account deletion. You may request deletion of your account by contacting us (see “Contact Us”).

 

7) Security

We restrict access to personal information to personnel and service providers who need it to operate our services. We maintain physical, electronic, and procedural safeguards designed to protect your information. Where appropriate, we use industry‑standard encryption (such as SSL/TLS) to protect data in transit. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

 

8) Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will post a prominent notice on our website or contact you using the primary email associated with your account.

 

9) Contact Us

Oahu Swim with Dolphins Tour & Ticket
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1750 Kalakaua Avenue, Suite 3742
Honolulu, HI 96826‑3756
Phone: (808) 909‑2362 or (808) 442‑6459
General email: info@oahuswimwithdolphinstour.com

Keys Adventure Tours, Inc. / Dolphin World
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Customer service: (305) 863‑2728
Account/Deletion requests: info@dolphinworld.org

Booking Office Hours
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Mon–Fri: 8:00 am–5:00 pm EST
Sat: 8:00 am–2:00 pm EST
Sun: Closed
Dolphin facility: Open daily, 9:30 am–5:00 pm

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